Last updated: March, 2024
Terms and Conditions
By using this website motiongaragedoors.ca, you agree to the following terms and conditions:
General Terms
- This website is owned and operated by Motion Garage Doors Inc.
- These terms and conditions govern your use of the website and all content available on it.
- We reserve the right to update these terms and conditions at any time. Your continued use of the website following any changes constitutes your acceptance of those changes.
- If any of these terms are deemed invalid or unenforceable, the remaining terms will continue to apply.
Services
- We provide face-to-face garage door repair and replacement services.
- Estimates are available upon request through multichannels as in-person visit, online requests, email, lead generators and more.
- We use reliable materials and experienced technicians to ensure customer satisfaction.
Privacy Policy
- We are committed to protecting your privacy.
- Any information you provide through this website, such as your name, contact information, and garage door details, will be used only for the purpose of providing you with the services you request and for marketing purposes related to our garage door services.
- We will not share your information with any third party without your consent, except as required by law.
- You can opt-out of receiving marketing communications from us at any time.
Cookies
- We use cookies to track user behavior on our website and improve your browsing experience.
- You can choose to disable cookies in your browser settings.
Disclaimer
- The information on this website is provided for general informational purposes only and does not constitute professional advice.
- We make no warranties or representations about the accuracy or completeness of the information provided.
- You are responsible for making your own decisions regarding garage door repair and replacement.
Limitation of Liability
- We will not be liable for any damages arising out of your use of this website or our services.
Governing Law
- These terms and conditions will be governed by and construed in accordance with the laws of Ontario, Canada.
Dispute Resolution
- Any disputes arising out of or relating to these terms and conditions will be resolved through mediation in Ontario, Canada.
Warranty
- We provide warranty in parts and labour. The general warranty is 6 years, unless stated differently on the job invoice. The warranty can fluctuate depending on the service, from 3 months to 7 years, not less or more than that.
Full Terms for Garage Door Installation
GARAGE DOORS WARRANTY
Description of Garage Door: 2” thickness residential insulated steel sectional overhead door from Motion Garage Doors. Galvanized steel layer sandwich with rigid polyurethane insulation injected. R-value of 17.
Description of Components Installed: Door Panels, vertical and horizontal tracks, rollers, hinges, torsion springs, torsion tube/shaft, cable drums, lift cables, center bearing bracket, end bearing plates, weather seals, struts (if needed).
Limited Warranty Motion 3-layer Premium Canadian Series:
Scope of Warranty: This section outlines the aspects of the garage door’s face and its component parts that are covered under this limited warranty.
1.1. Warranty Period: Motion provides 6 years warranty on the door face and parts from the date of installation.
1.2. What is covered:
- Door Face Against Rust: The exterior and interior surfaces of the door panels are warranted against the development of rust-through originating from the interior or exterior surface under normal atmospheric conditions.
- Door Face Against Delamination: The steel layers of the door panels are warranted against separation or delamination.
- Proper Alignment and Functionality of the Door: The door will operate smoothly and align correctly within the door opening, provided it is properly maintained and not subjected to misuse or abuse.
- Secure and Correct Mounting of Tracks and Hardware: The tracks, hinges, rollers, brackets, and other supporting hardware provided and installed by Motion Garage Doors will be securely and correctly mounted and free from defects in materials and workmanship that cause operational failure.
- Proper Connection and Operation of the Opener (if applicable): The connection of the opener to the door and its initial programming will be performed correctly, ensuring proper and safe operation, provided the opener itself is functioning according to the manufacturer’s specifications. This warranty does not cover defects in the opener unit itself, which may be covered by the opener manufacturer’s warranty.
- Sealing and Weather Stripping Installed Correctly: The weather stripping around the perimeter of the door and between sections, if installed by Motion Garage Doors, will be free from defects in installation that cause significant drafts or water ingress under normal weather conditions.
1.3. The warranty does not cover:
- Environmental factors: Damage or deterioration caused by exposure to corrosive chemicals, corrosive fumes, salt environments (including coastal areas), condensation, water, or fire.
- Misuse and abuse: Damages resulting from accident, improper use, negligent operation, improper maintenance, or normal wear and tear.
- Modifications: Any product or component that has been modified, altered, or is not part of the original door system.
- External finishes: Defects in paints or coatings applied by the customer to the door sections.
- Acts of God: Damages caused by circumstances beyond the direct control of Motion Garage Doors, such as natural disasters or unforeseen events.
- Weather Seal and Bottom Seal: These components are excluded from the warranty coverage.
- Color Matching: We cannot guarantee an exact color match between the garage door, entry door, weatherstripping, window frame, window insert, caulking, and aluminum capping. Due to availability limitations, the closest matching color will be used. The inside face of the door is only primed, not color-matching with the external face.
- Sensors: Sensor alignment, and any related service will incur an additional charge.
- Customer Responsibilities:
2.a. Not overloading or misusing the door.
2.b. Performing basic maintenance such as bi-yearly lubrication of moving parts.
2.c. Promptly reporting any issues or concerns.
2.d. Regularly inspect the vertical and horizontal tracks and remove any obstructions such as tools, debris, or snow and ice that could impede the smooth movement of the rollers.
2.e. Customer must provide reasonable access to the property for any warranty service.
2.f. It is highly recommended to have your garage door system professionally inspected and serviced at least once a year by a qualified garage door technician. This service should include a thorough inspection of all components, lubrication, adjustment of springs and hardware, and testing of safety features.
- Limitation of Liability:
Failure to adhere to these maintenance and operational guidelines may affect the performance and lifespan of your garage door and could potentially void certain aspects of your warranty if damage or malfunction results from neglect or improper use.
- Warranty Claim Procedure:
Providing written notice to Motion Garage Doors within a 1-day notice of garage door failure. Including details about the problem, the date of installation, and contact information.
Potentially providing photographs or other evidence to info@motiongaragedoors.ca.
Full Terms for Garage Door Repair
GARAGE DOOR REPAIR WARRANTY
- Warranty Coverage
Motion Garage Doors provides a 3-year limited warranty on parts and labor related to the specific repairs or replacements performed at the time of service.
This warranty applies only to the components serviced or replaced during the repair. It does not guarantee the overall operational condition of the entire garage door system, which depends on the condition of other components that may not have been serviced during this visit.
- Important Conditions of Warranty
Because a garage door system is a connected mechanism, the failure of one component can directly affect others. For this reason:
- If the customer declines any service or replacement recommended by the technician as essential for the safe and proper operation of the door, the warranty may be voided.
- Motion Garage Doors is not responsible for failures, damage, or malfunctions resulting from the refusal of necessary repairs or recommendations at the time of service.
- What is Covered:
- Parts and Labor: Any parts replaced and labor performed during the repair are warranted against defects in materials and workmanship for 3 years from the date of service.
- Correct Installation: All parts installed are warranted to be installed correctly and function as intended, within the limits of the door’s existing system condition.
- What is Not Covered:
- The operational functionality of the entire garage door if unrelated components are not serviced.
b. Damage resulting from misuse, abuse, neglect, accidents, or improper use.
c. Failure to perform regular maintenance, including lubrication of moving parts.
d. Any issue arising from declining recommended repairs at the time of service.
e. Environmental factors such as corrosion from salt, chemicals, fire, water, or weather-related damage.
f. Any pre-existing damage not addressed during the repair.
g. Garage door openers, electronics, sensors, remotes, or other devices not serviced during the repair (covered by the manufacturer’s warranty, if applicable).
h. Damage caused by obstruction in the tracks, accidental impacts, or items interfering with the door’s movement.
i. Any subsequent modifications, adjustments, or work performed by another company or individual. - Customer Responsibilities:
- Perform regular lubrication of moving parts (rollers, hinges, springs, and bearings) at least twice a year.
- Keep the garage door area free of obstacles (tools, debris, snow, or ice) that may interfere with the door operation.
- Operate the garage door in a responsible and safe manner. Misuse, such as forcing the door, hanging objects on it, or interfering with its components, can cause damage.
- Schedule a professional inspection and maintenance service at least once a year, preferably by Motion Garage Doors, to ensure the smooth and safe operation of the door system.
- Promptly report any issues or irregularities to prevent further damage.
- Limitation of Liability:
Garage doors are mechanical systems with moving parts, and like any mechanical equipment, require ongoing maintenance and responsible usage. This warranty does not guarantee against damages that occur due to lack of maintenance, user error, environmental factors, or interconnected component failure not related to the serviced parts.
Motion Garage Doors shall not be held liable for any damages, injuries, or property loss resulting from the failure of the garage door system, misuse, neglect, or accidents. The customer acknowledges that proper use and regular maintenance are essential for the longevity and safe operation of the door.
Payment terms
- Payment Due Immediately: Payment for services rendered is due immediately upon completion of the job.
- Deposit: A 30% deposit is required upfront for all new garage door installations. This deposit will be applied towards the final balance.
- Final Payment: The remaining balance for services rendered is due immediately upon completion of the job.
- Accepted Payment Methods: We accept various payment methods for your convenience:
- Credit Cards: visa, mastercard, american express and more
- Cash
- Checks (made payable to Motion Garage Doors)
- Interac
- Late Payment Fees: A late payment fee of 0.5% per day will be applied to any outstanding balance after 10 days from the completion of the service. A minimum late fee of $500 will apply.
Please note: We do not charge any additional processing fees for any of the accepted payment methods.
Contact Us
- If you have any questions about these terms and conditions, please contact us at info@motiongaragedoors.ca
